ASP.NET Identity, Losing Ability to Login until Application Pool Recycles

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Here's my problem. I'm using ASP.NET Identity in a ASP.NET Web Form project (I know, old technology). The login works fine most of the time, but one of my end users says he loses that ability once in a while. We kind of narrowed it down to it being browser/device specific. Does anyone have any idea why this might be happening? I've done as much research as I can but can't seem to pinpoint the problem. I've tried to replicate the problem, but I'm unable to. The login always works for me. I do know that recycling the application pool always fixes the problem.

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