mailto: valid address doesn't prompt mail app?

Question

I'm trying to include a mailto link to a specific email address within the body copy of my HTML email.

For some reason, this particular email address does not register with my mailing app. My HTML here is:

<a href="mailto:feedback@(workplace).com">here</a>

and when I click the link, it opens a blank page and doesn't do anything.

https://i.stack.imgur.com/BdlIl.jpg

If I change the email address to be my own email address or feedack@(workplace).com or even misspelling the domain as feedback@(workplac).com, the mailing app registers this activity and I get a pop-up window. Any ideas why the particular email address, feedback@(workplace).com, doesn't work that way?

Thanks in advance for any advice or insight.

Answer 1

are you working on a BIF or RPL account in responsys? I normaly use the Clickthrough() function in responsys and place the link in the linktable.

HTML
<a href="${clickthrough('mailtoMe')}">Write to me</a>


LINK TABLE
Name: mailtoMe
Url: mailto:feedback@(workplace).com